Nicholas Smith
About
Nicholas
Nicholas is a customer service professional with 5 years of experience in fast-paced food service and retail environments. Proven ability to deliver high-quality customer support, resolve issues efficiently, and contribute to team success. Strong communication, time management, and problem-solving skills with a consistent focus on customer satisfaction.
Qualifications
Core Skills
• Customer Service & Guest Relations
• Cash Handling & POS Systems
• Conflict Resolution
• Team Collaboration
• Time Management
• Food Safety & Sanitation
• Retail Operations
• Multitasking in High-Volume Settings
Education:
Hillsborough Community College
Plant City, Florida
Associates degree
2024
University of South Florida
Temple Terrace, Florida
Bachelors
May 2026
Professional Experience
Publix Super Markets, Inc. — Customer Service Staff
Brandon, Florida | 2021 – Present
Assisted customers with purchases, returns, and inquiries, resulting in consistently positive feedback and repeat business.
Handled cash, credit, and digital transactions accurately while maintaining compliance with company cash‑handling procedures.
Resolved customer concerns professionally and efficiently to uphold Publix’s high standards for customer satisfaction.
Collaborated with team members to ensure smooth store operations during high‑traffic periods.
Maintained clean, organized work areas in compliance with safety and company standards.
Firehouse Subs — Team Member
Plant City, Florida | 2020 – 2021
Prepared food orders quickly and accurately in a fast‑paced environment to meet customer expectations and company standards.
Delivered friendly, efficient service to customers, contributing to a positive dining experience.
Operated point‑of‑sale systems and processed transactions with accuracy.
Followed food safety, sanitation, and health guidelines to ensure regulatory compliance.
Supported team members during peak hours to maintain timely service and workflow efficiency.
